E-Learning IBIKKG
JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
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ALL ABOUT THE CLASS
Kontrak Perkuliahan
About the Teacher
Materi Kuliah
About Penilaian
Rencana Tugas I
Rencana Tuhas Mahasiswa II
MINGGU I: UNDERSTANDING RELATIONSHIP MARKETING (JUMAT, 16/09/2025)
Question 1 (jawaban bebas)
Question 2
Latihan
PPT di kelas
Question 3
MINGGU II: CUSTOMER LIVE TIME VALUE DAN CUSTOMER EQUITY
WHITE BOARD
MINGGU III: Brand Equity, Value Equity, Relationship Equity, CR, Loyalitas, Switcing Intention dan CLV (Jumat, 10/10/2025)
Question 1
Question 2
Question 3
The Last Question
The Very Last Question
MINGGU IV: LOYALITAS, KONEKSI EMOSIONAL DAN PROFITABIULITAS
Opening Question
Question 2
Question 3
The last question
The very last question
MINGGU V: CONSUMER SATISFACTION
Question 1
The last question
File Tugas
MINGGU VI: KEPERCAYAAN, PERSEPSI RESIKO DAN KOMITMEN (JUMAT, 31/10/2025)
Opening question
Question 2
Question 3
Question 4
The last question
White Board 6
MINGGU VII: QUIZ REVIEW (JUMAT, 07-11-2025)
Question 1
Question 2
[UTS] SENIN, 10/11/2025, JAM 11.30 - 14 WIB
MINGGU IX: NILAI PELANGGAN (JUMAT, 28/11/2025)
Pertemuan 10 Jumat, 05 Des 2025: Mengelola Atribut Produk
Question A
LATIHAN MANAJEMEN ATRIBUT
Question 2
MINGGU 11: PERCEIVED VALUE DAN RELATIVE VALUE (JUMAT, 12/12/2025)
File Latihan
Latihan Perceived Value-Sudah Dikerjakan
Panduan Latihan Kedua
Question 1
Question 2
Question 3
Pertemuan 12 MENGHITUNG NILAI RELATIF (JUMAT, 19/12/25)
INPUT-HARGA-IMPORTANCE -- PERFORMANCE RATING
Sampai Absis dan Ordinat
Menghitung Nilai Relatif
Menghitung Nilai Relatif-Finish
Jawaban latihan minggu 12
Pertemuan 13 Jumat, 09 Jan 2026: CONSUMER EXPERIENCE
Question 1
Question 2
Question 3
Question 4
PERTEMUAN KE-14 (ONLINE, JUMAT 16 JANUARI 2026): e-EXPERIENCE DAN e-WOM
Tugas anda
PERTEMUAN KE-15, Jumat, 23 Januari 2026: Customer Relationship Management (Online)
UAS MANAJEMEN HUBUNGAN PELANGGAN (26 JANUARI 2016)
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JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
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SEMESTER GASAL 25-26
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JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
Summary
JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
Teacher:
0255 Prof. Dr. Ir. Bilson Simamora, M.M.
Non-editing teacher:
0869 Bonnie Mindosa, S.E., MBA.
Non-editing teacher:
0871 Sugi Suhartono, S.E., M.Ak.
Skill Level
:
Beginner