E-Learning IBIKKG
JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
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ALL ABOUT THE CLASS
Kontrak Perkuliahan
About the Teacher
Materi Kuliah
About Penilaian
Rencana Tugas I
Rencana Tuhas Mahasiswa II
MINGGU I: UNDERSTANDING RELATIONSHIP MARKETING (JUMAT, 16/09/2025)
Question 1 (jawaban bebas)
Question 2
Latihan
PPT di kelas
Question 3
MINGGU II: CUSTOMER LIVE TIME VALUE DAN CUSTOMER EQUITY
WHITE BOARD
MINGGU III: Brand Equity, Value Equity, Relationship Equity, CR, Loyalitas, Switcing Intention dan CLV (Jumat, 10/10/2025)
Question 1
Question 2
Question 3
The Last Question
The Very Last Question
MINGGU IV: LOYALITAS, KONEKSI EMOSIONAL DAN PROFITABIULITAS
Opening Question
Question 2
Question 3
The last question
The very last question
MINGGU V: CONSUMER SATISFACTION
Question 1
The last question
File Tugas
MINGGU VI: KEPERCAYAAN, PERSEPSI RESIKO DAN KOMITMEN (JUMAT, 31/10/2025)
Opening question
Question 2
Question 3
Question 4
The last question
White Board 6
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JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
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SEMESTER GASAL 25-26
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JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
Summary
JUMAT, 0900-1200 MNJ62307 MANAJEMEN HUBUNGAN PELANGGAN [A]
Teacher:
0255 Prof. Dr. Ir. Bilson Simamora, M.M.
Skill Level
:
Beginner